We strive to ensure your complete satisfaction with your Tonka purchase. Please read our refund and returns policy carefully.
Return Eligibility
- Time Frame: You have 30 days from the date of purchase to request a return. After 30 days, we cannot offer a full refund or exchange.
- Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Non-Returnable Items: Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
Return Process
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Return Address: Please do not return items directly to the manufacturer. Contact us for the correct return address.
Refund Conditions
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Partial Refunds: In some cases, only partial refunds may be granted. These situations include:
- Books with obvious signs of use
- Opened media items (CDs, DVDs, software, video games, etc.)
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Refund Processing: Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 30 business days.
Sale Items
Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us via email.
Gift Returns
- Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- Items Not Marked as Gifts: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Deductions: If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.
Contact Information
If you have any questions regarding our refund and returns policy, please contact us.
By making a purchase on our website, you agree to this refund and returns policy.